EPT Aviation Training Home Cabin Crew/Flight Attendant – CRM
CREW RESOURCE MANAGEMENT (CRM) FOR CABIN CREW MEMBERS AND PILOTS
(SACAA ACCREDITATION NUMBER CAA/0103)
The objective of CRM Training is Flight safety and how displaying honesty, directness, mutual respect, positive critique and feedback can play a vital role in flight safety.
CRM is a comprehensive training module aimed at improving crew / staff performance. It addresses cabin, flight crew and or staff members as a working unit and focuses on their attitudes, behaviours and their impact on safety and service. It is a management system that makes optimum use of all available resources – equipment, people and procedures – to promote service and or to promote safety thus enhancing their efficiency. When conducted for flight crew members, it is aimed at establishing a better understanding of each other’s roles and responsibilities thus bridging the gap in communication between them
Course Modules Include:
- History of CRM
- Communications processes and decision behaviour; Internal and external influences on interpersonal communications;
- Barriers to communication; Listening skills; Decision making skills; Effective briefings; Developing open communications;
- Inquiry, advocacy, and assertion training; Self-critique; Conflict resolution; Teamwork
- Situational awareness; How to prepare, plan and monitor task completions; Individual factors;
- Stress reduction and Risk; Fatigue; Threat & Error Management; Distraction avoidance
Course Entry Requirements
- When attending this course while undertaking the cabin crew member licensing programme the course entry requirements will be the same as those for initial training
- A valid flight crew members licence for licensed crew members
Course Cost Includes:
- All manuals and required training material