Calls for service generally refers to assignments that are typically distributed to public safety professionals that require their presence to resolve, correct or assist a particular situation. Generally, calls for service relate to the fields of the police, fire department and emergency medical services.
Call Services In South Africa
| # | Company | Sector |
| 1 | MTN mobile | Telecoms |
| 2 | Vodacom mobile | Telecoms |
| 3 | Capitec | Financial |
| 4 | Telkom mobile | ISP |
| 5 | MTN internet | ISP |
| 6 | Cell C mobile | Telecoms |
| 7 | Vodacom internet | ISP |
| 8 | Standard Bank | Financial |
| 9 | Cell C internet | ISP |
| 10 | FNB | Financial |
How much do call center agents earn in South Africa?
The average Call Center Agent salary in South Africa is R 213 600 per year or R 110 per hour. Entry-level positions start at R 150 000 per year, while most experienced workers make up to R 492 000 per year.
Does South Africa have call centers?
South Africa’s BPO market currently employs some 240,000 call centre agents, which is projected to increase to 300,000 agents by 2024. The South African BPO market is home to captive/in-house call centre operations for companies like Amazon, which recently added a work-from-home model to its workforce in South Africa.
How much does a call Centre agent earn per month in South Africa?
Call Centre Agent Average Salary
The average salary for a Call Centre Agent in SA is R 8 823 gross per month (R 105 900 gross per year), which is 62% lower than South Africa’s national average salary. Salary Ranges: a Call Centre Agent can expect an average starting salary of R 6 572.
How many call centers are there in South Africa?
1,900 call centres
Contact Centre Management Group (CCMG) statistics show that there are almost 1,900 call centres in South Africa. Of these 21% are corporate or captive call centres and 40% are outsourced call centres dedicated to outbound sales and telemarketing.
Why are international companies outsourcing their contact Centres to South Africa?
The main reason for UK businesses outsourcing call centres to South Africa is to reduce costs. In most scenarios, the cost of running a call centre in the UK is much higher than outsourcing it to another country such as South Africa. This free’s up funds and time for further investment in other areas of the company.