Find out how to activate your card and manage your limits
Please note the below steps to renew your expired debit card:
- Visit the nearest branch with both your ID and proof of residents.
- We do have two types of Debit Cards, embossed (R135) and un-embossed (R55) *.
Note, you can only renew cheque card online or via our contact centers here: 0860 123 000.
Let us know if you still require further assistance on this.
Activate your card
You can activate your Visa debit card using the Mobile App .
- Sign in to the Mobile Banking App
- Tap on the menu icon at the bottom right of the screen
- Select ‘Manage Cards’
- Available cards that have already been ordered will be shown
- Select your card and tap ‘ACTIVATE CARD’
- Once completed, successful activation will be confirmed
You can activate your Visa debit card using Internet banking
- Sign in to International Online Banking using your login credentials
- From the home screen, click on the menu button at the top left side of the screen
- Select ‘Manage cards’
- If your card has been ordered, you will be able to see the card listed here
- To activate your card, select ‘ACTIVATE CARD’
- Once completed, successful activation will be confirmed
Personal Enquiries
- SOUTH AFRICA0860 033 269 (local)
- INTERNATIONAL+44 (0)1624 643 643
Business Enquiries Isle of Man
- INTERNATIONAL+44 (0)1624 643 643
Business Enquiries Jersey
- INTERNATIONAL+44 (0)1534 881 188
Lost or stolen Visa debit cards
- INTERNATIONAL+44 (0)1624 643 644