HR101 Business Administration Services Learnership 2024
It is also the building block to advance learners into the National Certificate in Business Administration Services, NQF Level 05.
The core component of the qualification offers the learner knowledge and skills in the Management of Records, Comprehension of Written and Verbal Texts, Business Writing, Problem-solving, Ethics, Cultural Awareness, Self- management and Self-development, Project Teamwork and Business Policies and Procedures.
The qualification, through its elective component, enables the learner to specialise in areas of administration, such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.
Learners working towards this qualification will find that the acquisition of competence in the unit standards which make up the qualification, will add value to their jobs.
This qualification is intended to enhance the provision of service within the field of administration within all business and non-commercial sectors.
The qualification ensures progression of learning, enabling the learner to meet standards of service excellence
required within the administration field of learning, through building day-to-day administration skills, as well as general operational competencies.
It will provide the broad knowledge, skills and values needed in the administration field for all business and non-commercial sectors and will facilitate access to and mobility and progression within education and training.
Exit-level Outcomes:
- Have knowledge of the procedures for stock and fixed asset control.
- Develop administrative systems, together with other employees, to improve organisational effectiveness.
- Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time.
- Manage service providers.
- Be an effective employee in the administrative section of an organisation.
- Be aware of how fraud can be present in an office environment and assist in the control thereof.
- Display cultural awareness in dealing with customers and colleagues and utilise the differences in a positive way to enhance the effectiveness and image of the organisation.
- Identify and solve work-related problems together with others in the section.
- Apply efficient time management processes, procedures and techniques.
- Be an effective member of a team.
- Become a knowledge worker.
Learning assumed to be in place:
- Learners accessing this qualification should be competent in communication, mathematical literacy and computer literacy at NQF Level 03.
Duration of qualification: 1 year