Call Centre Learnerships at Shoprite 2024

Shoprite invites applications for Mfin Call Centre Learnerships in Cape Town, Western Cape.
The MFin Call Centre Learnership Programme aims to develop Matriculants with no previous work experience.
Learners that successfully complete our program obtain a Help Desk Level 2 qualification. Our 12-month programme consists of classroom training and workplace experience to identify and understand customer needs, delivering first class inbound and outbound customer service and sales whilst remaining committed to treating customers fairly.
Requirements

Grade 12 with Mathematics/Mathematical Literacy

Required Skills

Computer literacy – MS Office
Fluent in 2 South African languages
Attention to detail
Negotiation Skills
Time Management Skills

Essential Competencies

Relating and networking
Persuading and influencing
Presenting and communicating Information
Delivering results and meeting customer expectations
Following instructions and procedures
Adapting and responding to change

Desirable Competencies

Working with people
Coping with pressures and setbacks
Adhering to principles and values

How to apply

Applications close on 20 January 2024. Click here to apply online