Head of Operations Job in Cape Town, Claremont Feb 2024
Jenman African Safaris – Head of Operations Job in Cape Town, Claremont Feb 2024
| Remuneration: | negotiable Basic salary |
| Location: | Cape Town, Claremont |
| Education level: | Diploma |
| Job level: | Management Snr |
| Own transport required: | Yes |
| Travel requirement: | Occasional |
| Reference: | #HOD-JEN-2024 |
This position involves managing two teams within the sphere of tour operations and hospitality, and overseas 10 direct staff members and 30+ indirect staff members. Strong leadership and communication skills are required, many years of experience in tour operations and five+ years of management experience. Candidate must have knowledge of business systems, high-end hospitality management, and an understanding of tour operations, procurement and transport logistics.
The purpose of this position is to provide effective leadership to the operations department and manage the operations to consistently deliver an efficient, safe and high-quality experience in keeping with the company vision and mission, as well as to provide achievable targets to the department, to motivate and ensure that the department reaches these targets. Developing staff and participating in senior management strategy are key aspects to achieving the company’s objectives. Business analysis and sound financial knowledge will be important for success in this role.
Minimum requirements:
- Minimum five years of tour operator/ground handling experience
- Minimum five years of management/team leader experience
- Problem-solving essential skills/experience
- Hospitality management/coordination experience
- Ability to work under pressure/excellent organisational skills
- Exceptional planning and coordination skills
- HR experience would be an advantage
- Outstanding computer skills proficiency, particularly in MS word, Excel and Outlook
Jenman African Safaris is one of the leading safari travel operators in Southern Africa, East Africa and Madagascar. We are based in Cape Town, South Africa with operational offices in Tanzania, Botswana, Zimbabwe and Madagascar.
Contact details
Sandra Falkenstein
Jenman African Safaris
0216837826
sandra@jenmansafaris.com