Access Eskom Customer Service Portal Online
Vital links
Features of the Customer Service Page:
Help & Support
- Provides a comprehensive list of services available to registered and unregistered users, Frequently Asked Questions and technical considerations to take into account while accessing the website.
Direct Access
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Use the following link, https://csonline.eskom.co.za, to access the CS Online Website directly. To automatically save this link as a bookmark in your browser click here.
- To have access to our services please select the Registration or Login links above. To view a list of all the services available on this site please select the Help & Support link.
Unregistered Users
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- Unregistered users can access a limited number of services.Click here to access the website as an unregistered user.
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- Please note that Eskom conducts monthly telephonic, on-line and automated surveys to assess the quality of our customer service. You may be contacted by one of the following companies: Brand Baro-Matrix or Dashboard. Your participation will be highly appreciated, since results are used in developing strategies for service improvement and for performance management purposes.
Need Help?
If you experience problems when using the Customer Service Online web site, report problems to the CSOnLine webmaster on customerservices@eskom.co.za(Please note the CSOnLine webmaster does not handle customer service requests, please click here for information on alternative service channels):
Contact Information – Customer Service
National Sharecall Number
086 00 ESKOM or 086 00 37566
Please have the following ready before you call:
Account number, meter number, pole number, address details and your contact details.
Account number, meter number, pole number, address details and your contact details.