African Bank Branch Manager Job Opportuinity At New Mthatha Mall !Apply Now

African Bank Branch Manager Job Opportuinity At New Mthatha Mall !Apply Now

Closing Date : 13 october 2024
Job Description 
To manage the general operation of the branch in terms of sales and cost targets, cash management, staff management, client service and compliance.
Cash Management (where applicable):
1. Manage cash processes according to the bulk teller / teller policy
2. Manage Petty Cash Administration and limits as per set policy
3. Perform teller and / or bulk teller function as and when required with approved authorisation
To Manage the Achievement of all Sales Targets and Growth: 
1. Set and manage the achievement of the following in accordance with the Sales Operating Procedures in order to:
1.1 Retain existing clients
1.2 Grow new client base
1.3 Reactivate dormant clients
2. Manage the achievement of Sales Target as set by Regional Manager i.e.:
2.1Minimum set turnover
2.2Minimum set number of loans sold
2.3 New client targets
2.4 Credit card conversion rate
2.5 Missed 3rd instalments at set targets
3. Compile and manage Branch Business Plan in consultation with Regional Manager
4. Draw up monthly marketing plan and implement
5. Manage the Corporate Relationships Process (Identify, maintain, etc.)
Customer Experience: 
1. Maintain relationships with internal and external clients
2. Resolve all client related issues within set turnaround times and keep clients informed according to AB’s Client Query Resolution Procedures
3. Explain compliance requirements to clients and reasons for non approval of a client’s loan applications
4. Create client centric culture within the branch (manage queues, training, walk the floor, etc)
5. Maintain professional look and feel of the staff and branch (branch neatness and atmosphere)
6. Manage customer experience strategy within the branch
Branch Administration and Cost Management: 
1. Manage the batching process
2. Manage loan applications workflow process
3. Manage the adherence of Standard Operating Procedures within the branch
4. Manage Credit Card Administration as per policy
5. Manage stock levels of stationery and marketing materials
6. Manage all security aspects in the branch as per the policies
7. Manage Communication within the branch (i.e. all communication is distributed & everyone in the branch is aware of key business campaigns taking place, related updates, current commission structure)
8. Manage fixed and variable costs
9. Variable costs (stationery, telephone, Commission, Petty Cash)
10. Check monthly expense report for accuracy
People Management: 
1. Manage people in terms of HR policy (i.e. recruitment, on-the-job training and development, nurturing, leave management, performance management, labour relations, retention, rewards & recognition of staff)
2. Management of Staffing levels (headcount management, fixed term contracts, staff movements, staff utilization, absenteeism, time keeping) 3. Motivate Staff and create a high performance learning culture
4. Identify and develop potential talent for succession planning in consultation with direct manager
5. Manage induction and training of new staff within one month of joining the bank as per policy
Compliance to Legislation, Policies and Procedures: 
1. Execute Branch functions / activities in adherence to Internal Audit standards (BPR)
2. Cash Management
3. People Management
4. Security Management
5. Asset Management
6. Compliance (NCA, Regulatory and Credit Policy)
7. General Operations
8. Complete Monthly Branch Self Audit Programme
9. Escalate fraudulent activities to the Forensics Department immediately
Customer:
1 Create and maintain productive relationships with internal and external clients by providing advice and assistance.
2 Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
3 Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
4 Build a positive image by exceeding client expectations at all times
5 Treat internal and external customers fairly at all times
Job Requirements 
Behavioural (COMP)

• Assertiveness
• Integrity
• Self Motivation
• Passion and Commitment
• Accessibility
• Analytical Skills
• General People Management Skills
• Business Acumen
• Compliance
• Stress Tolerance
• Verbal and Written Communication (English)Skills
• Administrative skills
• Results Orientated
• Numeracy
• Sales Management Skills
• Computer Literacy (MS Office)
• RE5
• NQF level 6 (FSB Recognized)
• Grade 12
• 3 -5 years management exposure in a retail environment as an manager/assistant manager/ supervisor