Airport Job 2024 : Technical Operations Manager Application Maintenance And Support – CORP000426

Code/Reference:

CORP000426

Applications accepted until:

2024-03-10

Number of Openings

1

Airports:

Corporate

Key Performance Outputs:

• Lead and manage the operations, maintenance and support function for Enterprise Applications;
• Ensure that all software license, resource, support, and data contracts are valid/active/loaded/ paid in line with SCM policies and procedures;
• Ensure that software license agreements match current utilization/deployment levels and provide input into the budgeting process to ensure alignment;
• Improve the quality of service delivered, and drive continuous performance improvement within the Enterprise Applications space;
• Lead and manage staff members to maximize customer satisfaction and deliver services as per service level agreements;
• Deliver services to customers by leveraging operational level agreements with internal ACSA support functions and underpinning contracts with vendors;
• Identify and assess operational risks and ensure plans are developed to minimize potential threats;
• Ensure that the team is appropriately capacitated and skilled to operate, support and maintain Enterprise Applications;
• Ensure appropriate knowledge transfer and handover between project/development team to the
• Applications operational team; and
• Ensure all ACSA staff and service desk staff are trained on systems.

Technical Skills and Experience:

• A Bachelor degree in Computer Science / Informatics/ Information Technology;
• 4 years€™ operational experience in managing a multidisciplinary environment from an operation, support and maintenance perspective with exposure to the following areas: Oracle eBS R12+ and Oracle Cloud solutions / IBM Websphere Integration Products / Microsoft SharePoint and .Net;
• 6 years€™ supervisor experience in IT
• Working Knowledge of the Aviation / Transport and/or Airports industries as well as Technology Trends including Services Oriented Architecture and Web Services 2.0;
• Code B; Motor vehicle licence.

Competencies:

The successful incumbent will be able to communicate clearly and professionally in multiple formats and builds relationships with and delivers services to stakeholders with a focus on their needs. It is essential that the candidate is tactful and can communicate in a non-confrontational and polite manner while remaining trustworthy. It is vital that the incumbent sets definite milestones and actions for achieving goals, is well organized and methodical and be able to solve problems.

Equity Statement:

Internal and/or External: This position will be filled in line with ACSAs values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented and the position will also be advertised externally.