Airports Company: Passenger Information Agent Job 2024

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Airports Company: Passenger Information Agent Job 2024

Job Description
Passenger Information Agent.REG UPN – (180000K5)
Description

Passenger Information Agent

An exciting vacancy exists at Upington International Airport for an experienced Passenger Information Agent within the Airport Management division.

Key Performance Outputs
The successful candidate, reporting to the Client Manager will be responsible for the following:
  • Proactively identifying, resolving and escalating customer’s needs as and when required.
  • Announcing flight information
  • Provide support to relevant stakeholder to ensure achievement of objectives.
  • Participate in customer care projects and initiatives as and when required.
  • Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.
  • Capture information for trending purposes.
  • Identify and escalate any system related errors.
  • Escalate repeated Operational non-compliance.
Technical Skills and Experience
 
The following skills & experience is required or equivalent of such is required:
 
  • The successful candidate must have a valid Matric (Grade 12) qualification or equivalent and experience, based on the job requirements, within the position.
  • Proficiency and knowledge of Microsoft Office packages.
  • A minimum of 1 year airport operation related experience would serve as an advantage.
Competencies
The ideal candidate will be an individual who   consistently achieves results, meets goals and targets. Clearly explaining a point of view and its reasoning as well as tactful communication in a non-confrontational and polite manner is also required.  It is essential that the incumbent is able to recognize, handle and resolve conflict promptly.
 
Short-listed candidates will undergo relevant background checks, vetting and medical examinations as per the company’s security regulations
This position will be filled in line with ACSA’s values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented and the position will also be advertised externally
 

 

Primary Location

: Upington

Job

: Airport-COR (23500P)

Organization

: Business Operations-COR (13000P)

Closing Date

: Jan 29, 2024, 9:59:00 PM