Amalgamated Banks Of South Africa ( ABSA ) Security Centre

by

Amalgamated Banks Of South Africa ( ABSA ) Security Centre

Tips

Absa will never address you as Dear Client/Customer but always by your name.
The URL (web address) must start with “https”. The “s” indicates that it is a secure website.
We will never ask you to enter your entire password on our secure website; you will be asked to enter 3 random characters of your password.
Be suspicious if the process to conduct a transaction differs from the normal process.
Read your RVN, TVN and SureCheck messages in detail when you receive them.

Tools

We use a number of security mechanisms to increase your online banking security; and to prevent online identity theft and other threats.
  • Free antivirus
  • Updates
  • Security measures

We offer you free antivirus software each year

We are very serious about security – especially when it comes to protecting you while you transact digitally – which is why we offer our private retail customers free antivirus software each year.
The latest software version, Trend Micro Maximum Security 2024 11.0, is available to all Absa Online, Mobile Banking and Absa App customers for download and will be valid for 365 days from the date of activation.

How to register, download and install

Register
  • Sign on to the Absa Antivirus Centre with your logon details. The system will provide you with a serial number, which you will need to download the software.
  • Download the software from the links provided
Download to your computer

If you are uncertain about your operating system, we recommend that you download the complete version of the software.

 d to your mobile device
On your mobile device, follow these 4 steps:

  1. Register for a serial number via the Absa Antivirus Centre.
  2. Download the App from your App Store.
  3. Register for a Trend Micro Account.
  4. Go to Use Activation Code and Enter the Mobile Serial Number you received earlier.
Before installing the software, ensure that
  • Your computer or cellphone meets the antivirus system requirements
  • The installation file has been downloaded correctly and completely
  • All other antivirus programs have been uninstalled
You must register for a serial number before installing the software. You can find the serial number at the Absa Antivirus Centre.

Remember

For technical support, please call our contact centre on 08600 08600.
If you require assistance from Trend Micro, you are welcome to use their chat support line.

Technical Support

Scams

Be aware of phishing scams

Fraudsters often send out emails claiming to be from Absa (or other reputable organisations) – commonly known as ‘phishing’ – many of which look very authentic as they make use of the Absa logo and corporate colours to convince you that the email is legitimate.
Often, the email makes reference to your account being suspended, and the only way you can stop this suspension is to click on the link supplied and update your personal details. Although this link does not link to the real Absa website, these websites are usually designed to look exactly like the Absa site, and it becomes difficult to differentiate between this site and the real site.

Delayed phishing attacks

In some cases, fraudsters may obtain your access credentials long before any attempt is made to defraud your account. It is very important to change your banking logon information such as your PIN and password regularly to prevent delayed phishing attacks.