Bidvest Bank : Branch Consultant At V&A Waterfront
Job Title
Branch Consultant
Reporting To
Branch Supervisor
Region
Western Cape
Location
V&A Waterfront
Application Closing Date
2024/07/02
Requirement Overview
To provide excellent service to customers through buying the banks products to clients and performing administrative duties Foreign Exchange Product Knowledge including working with exchange rates. Good general knowledge on world currencies/ countries. Strong Customer care principles. Easy to adjust to change Good product knowledge to satisfy Customer needs. Process foreign exchange transactions Cross sell full range of BIDVest Bank products & services Interact with customers in a friendly and professional manner. Address customer queries and complaints in a professional manner. Must be prepared to work shift branch hours Represent BIDVest Bank in a professional manner Ability to work with cash. Knowledge of POS system, Merlin and Money Gram Must be self-motivated and energetic Good positive attitude with a positive outlook on life.
Duties and Responsibilities
Able to deal with difficult clients and provide feedback within required turnaround time To provide excellent customer service to clients by processing transactions and managing any differences immediately with the Supervisor Contribute to excellent staff interaction and team work Contribute to the Financial well-being of the branch / region Build relationships with customers Accurate processing of transactions Update all registers and documentation daily Adherence to relevant Operating Procedures. Willing and able to work under pressure. Use initiative to personally grow and develop. Assertiveness / Confidentiality / Cost conscious / Desire to provide the best possible service to ALL Customers. Be responsible and Accountable for your actions. Order cash proactively before cut offs and assist with deliveries where necessary Update all registers and documentation daily Ensure that all transactions adhere to relevant company policies and procedures ensuring a clean audit and those risks are managed proactively Supervise the adherence to operating procedures of staff in the branch Compile and submit necessary reports to support the Branch Supervisor to check Ops Stats, monitor revenue targets, sales, incidents, any discrepancies and audit reports Train, develop and mentor the staff in the Branch to ensure a culture of continuous learning and development Motivate staff through managing the performance levels inspiring excellent customer service through reward and recognition
Skills, Experience and Education
Attention to detail Accurate Knowledge of banking system Policies and procedures Customer service orientation Communication skills oral and written Speed of response Accountability Decision making Integrity and honesty QUALIFICATION: Grade 12 Certificate in Banking 2 years Foreign exchange, banking experience as consultant
Apply For Bidvest Bank : Branch Consultant 2024