CAPITEC BANK Vacancy 2024 : CLIENT CARE & HELPDESK KEY TIME

Job Title : BSC Agent: Client Care & Helpdesk Key Time
Division : Business Support
Purpose of the role:
Agents in this area will be required to provide excellent service to Capitec Bank Branches/Clients by attending to telephonic and written enquiries and complaints within the agreed service levels. It will also be required to provide support to all clients making use of Capitec Bank’s Retail Internet Banking facility.
This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.
Requirements:
National Senior Certificate (Grade 12) or National Certificate (Vocational)
· 1 -2 years previous experience in a retail / client service / call center environment will be preferred
· Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
· Good written communication skills
· Excellent listening skills
· Passionate about client service and support
· Willingness to work shifts, which include weekends, public holidays and at night
· Minimum of 117 hours guaranteed per month
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