Customer Experience Analyst Job in Cape Town, CBD Feb 2024
Experience Worx – Customer Experience Analyst Vacancy in Cape Town, CBD Feb 2024
New job position at Experience Worx in South Africa 2024
Employment for Customer Experience Analyst in S.Africa 2024
| Remuneration: | To be discussed |
| Location: | Cape Town, CBD |
| Job level: | Junior |
| Type: | Permanent |
| Reference: | #CEA12 |
Job description
A growing Cape Town-based company is looking for a bright and hungry to learn individual to join their team.
Duties:
- Processing customer experience reports online
- Picking out facts that are questionable and following up to find the correct information
- Eliminating ambiguous writing, inconsistencies and contradictions
- Telephonic and email correspondence with external sources to clarify or provide additional information
- Ensuring client specifications are adhered to
- Providing feedback to external sources to improve their quality of reporting
- Adhering to in-house style guidelines
- Editing reports for spelling, grammar, factual correctness and an adherence to standards
Requirements
- Meet regular, tight deadlines
- Deliver quality work conforming to the company’s high standards
- Display both speed and accuracy ensuring enhanced turnaround times, without compromising on quality
- Ensure adherence to client requirements and specifications for several clients
- Follow up and give timeous feedback as and when required
- Follow complex processes
Personal Skills/Attributes
- Outstanding command of written English (B or higher in matric)
- An ‘editing’ eye – it is essential that you possess this skill
- Intelligence and logic
- An obsession with accuracy
- Scrupulous about detailed work
- Self-motivated to work on his/her own, and to meet deadlines
- Good judgement, to gauge which changes are necessary without losing meaning
- Good communication skills
- Grammatical expertise
- Skilled in all Microsoft Office programs and able to learn in-house report processing system quickly
Please note:
Please email your CV, including references and a cover letter detailing why you would be suitable for this position to rene@experienceworx.co.za. You must be available to start immediately (not negotiable).
The closing date is Monday, 20 February 2024. If you have not heard from us after one week, then please accept that your application was not successful.
Please only apply if you meet the criteria for outstanding command of written English.
Contact details
Rene Sim
Experience Worx
rene@experienceworx.co.za