Eskom: Service Agent x2 (Distribution Division) Soweto Vacancy 2024

Eskom: Service Agent x2 (Distribution Division) Soweto Vacancy 2024

Position : Service Agent x2 (Distribution Division) Soweto

Vacancy type: Internal

Task Grade : T10

Area of Speacialization : To provide generic and interface customer services related to specialist fields in a defined geographic area, with the objective of providing efficient customer service.

Department : Customer Services

Business Unit : Gauteng Operating Unit

Location : South Africa (Gauteng)

Reference Number : 5000082244MK

Closing Date : 6/14/2024

Minimum Requirements 


• Relevant 3 year Diploma 

• 3 years Customer Service experience 

Skills and Competencies 

• Behavioural: 

 Integrity 
 Honesty 
 Trustworthiness 
 Professionalism 

• Skills and Knowledge:

 Organizational Knowledge, 
 Planning and organising skills, 
 Customer Service and marketing skills 
 Telephone skills 
 Bilingual Multi-lingual 
 Counselling and conflict handling 
 Computer skills 
 Communication and interpersonal skills 
 Stress Management skills 
 Skills Sound knowledge of Eskom standards, Policies, Standards, procedures, and specification. 
 Leadership: 
 Team Player 
 Motivating teams 
 Coaching 
 Mentoring 
 Developing 

Key Responsibilities 

 Direct the daily customer service activity operations. 
 Responsible for customer Data. 
 Handle generic service activities. 
 Build a relationship between their customer base and “Eskom” via regular proactive interventions. 
 Conducts all conventional measurement and meter related tasks. 
 Processes and Conducts credit revenue and credit management processes. 
 Perform vending and prepaid activities. 
 Allocating tasks for service providers in the section. 
 Processing quotations and connections activities. 

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”