Job vacancy for Facilities Manager in Cape Town Jan 2024

Job vacancy for Facilities Manager in Cape Town Jan 2024

 
This company is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. The company serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries.
With headquarters in New York, the company has approximately 25,000 professionals in locations worldwide.
The company’s offices are centrally located in the heart of Cape Town.
 
The senior manager/facilities nanager is primarily responsible for managing the day-to-day operations of the facilities function for our Client, ensuring efficient and timely support to all employees and operations with an uptime of 99.9%.
Minimum requirements:

• PG/MBA with hotel management/service industry background preferred
• Seven to nine years’ experience in a senior manager role
• Strong people management skills
• Result orientated
• Decisive
• Ability to multi-task
• Financial management skills

Performance parameters:

• Customer experience _ Controlled and qualified feedback via internal survey twice a year. Additionally, feedback received from employees, clients, vendors, etc. will form part of the review mechanism
• Process implementation _ Implementation of systems and procedures on ground to ensure 99.9% uptime on all facilities related support across operations as per pre-determined budgets _ quarterly reviews by AVP-Facilities Planning, Management and Logistics
• Cost efficiency _ Execution of all support services within the specified budget _ work towards a 5–7% saving annually (budget vs actuals)
• Vendor management _ Managing vendors along with pre-designated SPOCs to ensure 100% uptime in service. Also responsible for building back up for key vendors to handle emergencies
• Team handling _ Building an efficient and motivated team that is willing to stretch the limit and deliver 100%. Teamwork, training and development, succession planning will be measured to track performance from an HR perspective to ensure a transparent appraisal mechanism
• Client management – Seamless coordination of client visits with business development and other departments

Role responsibilities:

• Responsible for managing and maintaining a top class BPO infrastructure
• Responsible for being proactive to drive results and anticipate issues to mitigate rather than work in a reactive mode
• Conduct regular internal checks, physical verifications and facility walks to validate implementation of systems and processes
• Develop a strong vendor base and work towards maximising value. Also, build adequate back-ups for core deliverables to achieve a 99.9% uptime
• Initiate regular team meetings to share relevant information, seek inputs and resolve issues among team members and for the department at large
• Reduce wastage and bring about efficiencies within the department – work towards cost savings on a budget vs actuals of approximately 5–7%
• Create a responsive environment within the department with the objective of being highly customer-centric and driven to meet internal deadlines _ quick TAT on 99% of pending issues
• Responsible for coordinating client visits and handling all travel requirements along with travel team
• Ensure safe and secure work environment
• Senior manager/facilities manager may be given the additional responsibility of handling logistics and/or engineering services for our client on a need basis

Primary internal interactions:

• Direct reports
• Supervisors
• Internal customers

Primary external interactions:

• Critical vendors
• Potential vendors and clients
• Local government authority for liaison and coordination
• Local police and hospitals to gear up for any emergency

Take a career to the next level by replying to this ad with a copy of your updated CV and we will call you back to discuss this fantastic job opportunity. Alternatively, send your CV to jobs@blackpenrecruitment.com.