Liberty Life 2024 Graduate / Internship Programme

Closing Date: 30 November 2024
Location: Cape Town
To assist in ensuring the effective balance between available staff and volume of work, through data collection, analysis and forecasting. To assist with daily coordination and planning to ensure that service level agreements with the business are met.
Key Responsibilities

Calculate required staffing levels by forecasting workload and average handling time of calls
Assist in the creation of staffing schedules in line with the forecast
Participate in the analysis and interpretation of contact centre data using real time analysis, forecasts and historical information
Assist in the interpreting of statistical information to project staff requirements and targets for new and existing projects
Contribute to the provision of accurate and timeous reporting
Assist in the coordination and implementation of business improvements; new products or services; and new staffing models
assist with the monitoring of processes and staff behaviour in order to suggest redistribution of staff to maximise efficiencies
Contribute to the distribution of daily reports e.g. adherence and help implement revisions to meet the operational requirements
Participate in the analysis required to make recommendations regarding headcount, cross-skilling and recruitment
Contribution to the analysis of historical trends to provide recommendations for improvement

Qualifications

Matric with Maths
Diploma or Batchelor Degree required
National Diploma in Computer systems; Information Systems; Operations Management
Bachelor’s Degree in: Financial Information Systems; Information technology; Computer Science; Statistical Sciences; applied mathematics; Business Science; Commerce; Economics

Competencies

Microsoft Office Excel, Word and Outlook
Interpreting Data
Written Communication
Understands risks
Manages Self
Detail orientated
Works well with others

How To Apply

Apply Online for the Liberty Life Graduate / Internship Programme