POST 42/32 : CLIENT SERVICE OFFICER: REGISTRATION SERVICES

SALARY : R171 069 per annum
CENTRE : Labour Centre: Bronkhorstspruit-Ref No: HR4/4/4/10/02(1 post) Labour Centre: Randburg:-Ref No: HR4/4/4/10/03 (1 post)
REQUIREMENTS : Matriculation/ Grade 12/ Senior Certificate plus National Certificate (N6)/ SAQA recognised Certificate (NQF5) in Office Administration/Public Management/ Public Administration/ Secretariat. Twelve (12) months functional experience in administration/Customer/ Client services. Knowledge: All Labour Legislations and Regulations, Private Employment Agency regulations and related ILO conventions, Public Service Regulations, Public Service Act, Departmental Policies, Procedures and Guidelines, Batho Pele principles. Skills: Interpersonal, Telephone etiquette, Interviewing, Computer literacy, Listening, Communication, Ability to interpret legislation, Problem solving, Mediation.

DUTIES : Manage the help desk at the first port of entry within the Registration Services. Render Employment Services to all the Clients who visit the Labour Centre. Resolve all complaints on all Labour Legislations received from Clients. Receive all Unemployment Insurance Benefits Applications and Employer declarations. Receive application forms in terms of Compensation for Injuries and Diseases Act and Employer registration forms for COIDA.
ENQUIRIES : Ms J Ralane, Tel: (013) 932 0197 Ms N M Tyelbooi, Tel no: (011) 781 8144
APPLICATIONS : Chief Director: Provincial Operations: P O Box 4560, Johannesburg, 2001 or hand deliver at Korte Street, Braamfontein
FOR ATTENTION : Sub-directorate: Human Resources Management, Gauteng Provincial Office