Servest 2024 Job Vacancy Hospitality – Operation’s Manager – Cape Town (170723-1)
| Job Title | Hospitality – Operation’s Manager – Cape Town |
| Department | Operations |
| Job Type | Permanent |
| Location – Town / City | Cape Town |
| Location – Province | Western Cape |
| Location – Country | South Africa |
| Job Context | Servest Cleaning, a division of the Servest Group, has a vacancy for a Hospitality Operations Manager based at our Cape Town Offices . Contract Cleaning experience specialising in the Hospitality Sector is a must. |
| Minimum Requirements | Relevant Operations Management qualification or an Equivalent; Minimum of 5 years’ experience in the industry; • Ability to work effectively as part of a team; Good problem solving skills • Must be able to work under pressure; • Good communication and report writing skills; Pay attention to detail. • Basic knowledge of the Health and Safety Act of 1993. • Proven excellence in customer service. • Capable of using independent judgment/solid decision making skills ability • Proven comfort and experience to interact effectively with all levels of management, guests, both inside and outside of the organization. |
| Duties & Responsibilities | CSI – Customer Service Intelligence • Develop and maintain systems to ensure client service level agreement adhered to at all times. • Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients. • Develop and maintain relationship with client contact person and accounts person. • Establish and monitor a cleaning plan for each building in accordance with the service level agreements . • Conduct site visits of allocated sites and report on activities, results and recommendations. • Monitor the daily activities of the staff to include appropriate cleaning of all offices, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces. • Planning, organizing and directing team members to ensure the highest degree of guest/client satisfaction. • Purchase, re-order and maintain housekeeping supplies and inventory. • Conduct inspections and audits of all hotels, e.g. Rooms, clubs, seating areas and public areas etc. • Recruit, schedule and train all new staff members. • Control and management of Company assets and full knowledge of insurance requirements related thereto. • Manage area performance against agreed targets and budgets, and within policies and standards. • Manage direct expenses and overheads, and all factors affecting the profitable performance of the area. • Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts. • Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities. • Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc. • Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event. • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment. • Adhere to company policy and procedures and Servest Group values. • Ensure staff is trained on Health and Safety as required by the OSH Act. |
Apply For Servest 2024 Job Vacancy Hospitality – Operation’s Manager – Cape Town (170723-1)