Service Consultant / Client Service Champion (Alexandra, Johannesburg Balfour, Buccluech
| Job Title | Service Consultant / Client Service Champion (Alexandra, Johannesburg Balfour, Buccluech |
| Division | Operations |
| Business Unit | Branches |
| Location – Branch / Campus | Johannesburg CBD |
| Location – Province | Gauteng |
| Purpose of the Role | Capitec Bank is on the lookout for a dynamic, self-motivate team member sharing our passion for excellent client service. As a Service Consultant (Teller) you are required to deliver a quality front-line banking service to our clients within the branch by: • consulting with clients, • gathering and capturing of information, • deposit- taking transactions, • new client take on procedures and • assisting clients with general banking related queries. |
| Qualifications | • National Senior Certificate (Grade 12) or National Certificate (Vocational) essential • Preferably a relevant tertiary qualification in Commence / Management |
| Experience |  Preference will be given to candidates with:• Face to face client service experience within a retail / client service industry • experience in the identification of sales leads and cross selling opportunities Supervisory/ first line management experience (includes acting management experience) is an added advantage |
| Knowledge and skills | • Passion for client service • High energy levels and a sense of urgency • Impact within a team environment (dynamic, articulate, has presence) • Emotional maturity • Conscientious • Analysing and diagnosing skills • Adaptable • Computer literate in MS Office |
| Additional Requirements | • Clear credit record • Clear criminal record • Willing to work extended working hours and weekends • Access to transport (personal / public) • Flexible and mobile across regions is an advantage • Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system (system related requirement) |
HOW TO APPLY
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We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals
Close Date: 2024/05/16