Service Rep Credit Management Vacancy 2024 Centurion
| Job Title | Service Rep: Credit Management |
| Business Unit | Consumer and Small Business |
| Service Organisation | Consumer and Small Business |
| Division/Section | Business Operations |
| Number of Positions | 1 |
| Job Type Classification | Permanent |
| Region | Gauteng |
| Location – Town / City | Centurion |
| JD Attachment | JD Service Rep Credit Manag10014007.Pdf (63.46 Kb) |
| Core Description | Responsible: to render an efficient debt collection service in order to meet Telkom’s business objectives and to manage debtors effectively through sound credit management principles.
|
| Competencies | FUNCTIONAL KNOWLEDGE: Telkom Procedures; Report Analysis; Accounting; Billing Procedures; Telkom Structure; Telkom Policies; Risk Management; Customer Care; Administration; Computer Software; Protocols; Legal Documentation; Telkom Systems; ConsultationFUNCTIONAL SKILLS: Investigation Techniques; Time Management; Interpersonal; Stress Handling Techniques; Analytical; Writing; Communicating; Risk Management; Negotiation Techniques; Decision Making; Problem Solving; Business Acumen; Computer Software; Relationship Management ATTITUDE/LEADERSHIP COMPETENCIES: Business Orientated; Ethical; Patient; Dedicated; Honesty; Innovative; Committed; Respect; Accurate; Punctual; Initiative; Responsible; Calm; Assertive; Tolerant; Integrity; Proactive; Customer Focus; Team Player; Eager to learn; Confidential |
| Job Responsibilities | MIAN OUTPUTS ( See JD for detail) OUTPUT 1 Retained Customers OUTPUT 2 Handled Queries OUTPUT 3 Collected Revenue OUTPUT 4 Dismantled Service OUTPUT 5 Handled Handovers OUTPUT 6 Processed Final Account and Write Off OUTPUT 7 Processed Refunds |
| Required Certification | None. |
| Qualifications | Grade 12 plus modular courses (NQF level 4) |
| Experience | 2 years experience in a debt collections/ commercial/ or contact centre environment |
| Special Requirements | Valid driver’s license where required Security clearance – integrity assessmentPlease note that preference may be given to Employment Equity candidates (including people with disabilities) Close Date: 2024/06/27 APPLY HERE |