Telemarketing Agents job in South Africa April 2024

Job description

Key performance areas
Meet sales objectives and revenue targets

Ensure that the agreed sales and revenue targets are achieved in line with business requirements

Meet operational and quality efficiencies

Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
Always ensure that any outstanding tasks are up to date
Adhere to all service level agreements
Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information

Provide an exceptional customer experience

Ensure a professional, polite, and efficient service is offered by acting as an ambassador
Take responsibility for each call by ensuring that advice is always given in the customers best interest
Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery

Qualifications and accreditations

Experience and skills

Minimum of one year’s sales/telemarketing (outbound) experience within a contact centre
Effective communication skills (verbal and written)
Must be available to work shifts, weekends, and public holidays
Clear credit and criminal record
Must be computer literate (email, internet, Word, and Excel)
Excellent telephone etiquette

Attributes and behaviours