Eskom Contact Centre Learnership Programme 2024/2025

Closing Date: 24 April 2024
Duration: 24 Months
Skills and Competencies

Behavioural
- Integrity
- Honesty
- Trustworthiness
- Professionalism
- Communication and interpersonal relations
Leadership
- Team player
- Strong communication skills
Knowledge
- Ability to deal with stress
- Report compliance
- Service delivery exposure
- Effective Time Management
Skills
- Negotiation skills
- Decision making skills
- Conflict handling
- Customer Service and product skills
- Telephone skills
- Computer skills,
- Communication skills. Indicate proficiency in speaking the preferred languages

Key Responsibilities

Handling inbound interactions.
Handling back office activities (Non – Technical Dispatch and follow ups).
Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.
General Customer interaction and service improvement
Supports Marketing, Sales and Customer Service Processes
Vending Prepaid