Details of Department of Public Service and Administration (DPSA) Projects of transformation
Projects of transformation provide an electronic depository of multiple-tier public service delivery improvement projects undertaken by the South African government since 1994. A common denominator of the selected projects is how they demonstrate the role of innovation in effecting social and developmental change. Examples of international best practice projects are also included in the database.
The POT repository of projects is an accessible database of South African and international public administration best practices for use by policy-makers, practitioners and other sectors of society. It will be one of the major baseline information points and source of reference on service delivery initiatives in government and in society as a whole. Above all, the POT database is a learning and knowledge-sharing platform.
Water and Sanitation
- Water services taking South Africa into the next century
- The working for water project
- The DWAF Story
- Understanding the community water supply and sanitation programme
Health Sector
- Public hospitals: A decade of transformation
- Making service delivery work through good partnerships: The Lentegeur hospital experience
- Food for thought: Helping South Africans ensure that what they eat is safe
- Hospital revitalisation programme
- In search of solutions for rural district hospitals: The case of the friends of Mosvold scholarship trust
- Clinic building programme: Where to now?
- Bongani hospital
- Karoo town gets an all-new health facility
- A day in the life of a rural hospital
- Scoping study and implementation programme for Letaba hospital as a centre of excellence
- Service delivery enhancement: The GJ Crookes hospital experience
- Towards a people’s hospital
- Transforming laundry services in the Free State: An alternative service delivery model
- Witbank hospital
Safety, Security, Justice and Policing
- A Project to create centres of service delivery excellence in policing
- Service delivery: Cala police station
- The integrated justice system: How far we’ve come
- The justice system: Ten years on
- The rural mobile community safety centre: Limpopo
- Revitalising the Department of Correctional Services
Public Administration and Management
- A Professional association of public service managers: How the Canadians do it
- How Amathole tries to put people first: An IPSP project
- How Granny changed the course of a government programme
- How the Gauteng shared services works
- How to give project management teeth
- Mpumalanga provincial government: Technical organisation evaluation
- Red tape reduction: First lessons from Germany’s experience
- Blueprint for the Contract Management Centre (CMC)
- Making integrated programmes work
- Tombo shared service delivery
- Botswana Develops a strategy for service delivery
- Working together: Ontario wins gold at 2002 CAPAM
State Owned Enterprises
- Restructuring state assets: Ezemvelo experience
- Restructuring state-owned enterprises for better service delivery: A DPE reflection on ten years of democracy
- Restructuring the agricultural sector in Limpopo
- Zebediela citrus estate: Restructuring of state assets in Limpopo
Knowledge Management
- How knowledge management works in the New Zealand Treasury
Service Delivery Innovation
- The community on wheels and mass registration projects
- Turning human waste into domestic gas
- Reinventing government service delivery through the One Stop Shop Centre
- Project Khaedu in KwaZulu Natal
- Mobile technology compliments e-Government
- Service delivery improvement lessons from 2010
Rural Development
- Rural development: The case of Masibuyele Emasimini
- The quest for sustainable rural development in Limpopo
Urban Renewal
- Service delivery in a city: The case of eThekwini
- The Alexandra urban renewal project
Infrastructure Development
- Turning the corner: Free State road improvement
- Service delivery improvements in the Northern Province (Limpopo) Department of Public Works
- From rehabilitation to revitalisation: The successes of Limpopo’s RESIS programme
- Hluhluwe does inter-sphere coordination
Government communication
- Effective, efficient information for improved service delivery: The Cape Gateway project
- MPCCs as vehicle for service delivery and development communication
- Deepening grassroots service delivery
Public-Private-Community Partnerships
- The public/private initiative: The Pelonomi experience
- Making IDPs work
- SDI helps improve service delivery in Limpopo
- Conflict resolution for the new millennium
- The Mashunuka flagship programme: Towards women empowerment
Poverty Alleviation
- Poverty alleviation: The Thabo Mafutsanyana way
- The Zibambele and Vukuzakhe programmes: Poverty alleviation in KZN
- Repositioning pay points in KZN: Food for thought
Public Finance
- Development finance institutions in India
- Doing more than collecting taxes, SARS Ethics office
- Turning SARS around
Environment and natural resources management
- Likusasalethu leather fern project
- Planting a SEED for the better provision of energyDisclaimer : While utmost care was exercised in the compilation of material contained herein, the DPSA is not responsible for the views, facts or project timeliness as captured in the case studies. The database of Projects of Transformation (POT) is meant to make accessible service delivery best practice within government and the coordinators of the database relied on information as supplied by the project partners or initiators.